General Terms & Conditions

Waterways Ireland Retail Conditions of Sale

These terms and conditions deal with purchasers buying publications for their own use. If you are purchasing from for resale please check out the <Waterways Ireland Wholesale Conditions of Sale>

These terms and conditions govern the use of web shop (referred to as "the shop"), as provided by Waterways Ireland (referred to as "we" or "us"), by the user (referred to as "you"). By using the shop, you acknowledge and signify that you have read, understood, and agreed to be bound by these terms and conditions. If you do not accept and agree to these terms and conditions, you may not use the web shop.

1)    The Vendor

a)    The vendor of these items is Waterways Ireland, Marketing & Communications Division, 2 Sligo Road, Enniskillen, Co. Fermanagh, BT74 7JY. Tel no: +44 (0)28 6634 6232 or . If you wish to contact the organisation about the web shop, for orders or other queries please email the above address. The office is open Mon-Thurs 09.15-17.30 and Friday 09.15-17.15 and is closed for lunch from 12.45-14.00hrs.

2)    To Purchase

a)    Without opening an account you may order in the webshop by selecting your items, giving your name, email address, shipping address, phone number (to facilitate delivery), credit card details and pressing confirm. Before you press confirm you will be able to check your order to verify that you are happy to go ahead. You will be able to print out your confirmed order and you will be sent an email confirmation of receipt of the order. Each time you place an order in this way you will be required to enter your information as a new customer.

b)     By opening an account you may place an order in the webshop by selecting your items, giving your name, email address, shipping address, phone number (to facilitate delivery) credit card details and pressing confirm. Before you press confirm you will be able to check your order to verify that you are happy to go ahead. You will be able to print out your confirmed order and you will be sent an email confirmation of receipt of the order.

c)    Each time you return, you will be required to enter your email address and a password you have selected. You will be able to view your purchases within the past 12 months, create and amend your wish list, make data protection choices, receive occasional information about new items being added to the shop and information about Waterways Ireland events and activities.

d)    Any orders you place without opening the account will not be registered in the account.

e)    If you are unable to remember your password, you will be prompted by the system.

3)    Delivery

Waterways Ireland does not charge for delivery. Waterways Ireland agrees to deliver your order within 28 days. In most cases, orders will be dispatched within 24 hours. To query your delivery contact

4)    Availability of Goods

If items are not available you will be informed as soon as possible and will be refunded within 30 days.

5)    Prices

Current prices were issued on 31 January 2014 and will be reviewed again in January 2015.

6)    Payments

Waterways Irelands have a formal arrangement with a secure third party site [Realex Payments] At the payment stage of the process you are invisibly transferred to Realex Payment secure website where you must enter your credit card number, billing address, and expiration date to secure payment. Realex Payments uses a secure server. The secure server layer (SSL) encrypts all information you input. The security of this procedure is such that Waterways Irelands are not given access to your credit card information. We are simply instructed by Realex Payments that the credit card has been authorised. Realex Payments are not permitted to use your information for any other purposes than to secure payment for your purchase from us.

You may from time to time choose not to use our third party secure site and may send us your credit card details directly. While we cannot be responsible for the manner in which you transmit this information, we can assure you that this information shall not be stored by Waterways Ireland but by Realex Payments.  Access to this information shall be strictly limited to authorised personnel and shall not be transmitted or divulged to any third party.

7)    Cancellation of Orders and to Return an Item

Waterways Ireland endeavours to ensure that the condition of every item listed on the shop is as described in those listings.

Should you wish to return your item you are entitled to return it to Waterways Ireland within 7 days of receiving the item.  Please contact before returning the item.

Changing your mind

Please note that if you have changed your mind about purchasing the item, you must pay the return postage to Waterways Ireland. The cost of the item will be refunded with 30 days

Damaged or Not What You Ordered

If the item was damaged in delivery or is not what you ordered, the price of the item plus the cost of the return postage will be refunded to you.

All returned goods must be returned unused condition with the delivery note enclosed. Refunds will take place within 30 days.

By purchasing from Waterways Ireland, you agree that a full refund with paid shipping will be your sole and exclusive remedy for any item you receive that is not as described on the site, and you waive all other remedies or actions in such event. This does not affect your statutory rights.

8)    Changes to these Terms and Conditions

We may, at our discretion, change, supplement or amend these Terms and Conditions as they relate to your use of the shop for any reason, and without any prior notice or liability to you or any other person, by posting the modified Terms and Conditions on the web shop. You may not change, supplement, or amend these Terms and Conditions in any manner. Each time you use the web shop, you acknowledge and signify that you have understood and agreed to be bound by these Terms and Conditions as they then read.

9)    Your account with Waterways Ireland

You may not transfer your account to another person, share it with anyone, or use it to impersonate anyone. You agree that you will provide us with accurate account information (your real name, valid e-mail and delivery addresses, and accurate, non-fraudulent payment information). We may terminate your account if we are unable to verify or authenticate the information you provide to us. Accounts may only be created by individuals who are able to enter into legally binding and enforceable contracts.

10)    Permission to use the web shop.

Users of the sites must comply with all applicable laws. Persons in jurisdictions may not use the sites where access to or use of the sites or any part of them may be illegal or prohibited. If you breach any provision of these Terms and Conditions, you may no longer use the web shop. We may, at our discretion, refuse permission to access and use of the shop.

The shop is made available to you for your lawful, personal, non-commercial use only. You may access and browse the web shop only using commercially available, SSL enabled Web browser software. You may print or download the pages of the web shop for your personal, non-commercial use, provided that you do not modify any of the pages or other content and you do not remove or alter any visible or non-visible identification, marks, notices, or disclaimers.

11)    Disclaimer

With the exception for the returns policy described previously, Waterways Ireland provides the shop and its contents on an "as is" basis. We make no representations or warranties of any kind, express or implied, with respect to these sites or their operation, contents, or the items sold on the sites. While we make every effort to ensure accuracy of information, Waterways Ireland disclaims any and all representations and warranties, including but not limited to any warranties of merchantability or fitness for a particular purpose to the full extent permitted by applicable law. Furthermore, Waterways Ireland does not warrant that information available on this site is accurate, current, or complete.

You are solely responsible for the security of all of the data contained on your computer system prior to accessing or using the web shop. Waterways Ireland will not under any circumstances be liable to you or any other person for any loss of use, loss of production, loss of income or profits (anticipated or otherwise), loss of markets, economic loss, special, indirect or consequential loss or damage or punitive damages, whether in contract, tort or under any other theory of law or equity, arising from, connected with, or relating to the use of the sites by you or any other person. In no event will our total liability to you or any other person for any claims, proceedings, liabilities, obligations, damages, losses, and costs, whether in contract, tort or under any other theory of law or equity, and regardless of any negligence or other fault or wrongdoing by Waterways Ireland exceed the amount, if any, you have paid Waterways Ireland for products you purchased as a result of the use in question. The exclusion of certain warranties and the exclusion or limitation of certain liabilities is prohibited by law in some jurisdictions. Such limitations may apply to you. The warranty disclaimer and liability exclusion and limitation clauses survive indefinitely after the termination of this Agreement.

12)    Advice

The web shop is not intended to be a comprehensive or detailed statement concerning the matters addressed; professional or expert advice or recommendations; or an offer or recommendation to sell or buy any book or other item, product or service.

13)    Confirmation of Communication with Waterways Ireland

Communications sent to Waterways Ireland by means of the web shop or email are not considered delivered or effective unless and until they are actually received and processed by a responsible representative from Waterways Ireland

14)    Copyright Infringement

Waterways Ireland make every effort to ensure that all necessary permissions have been obtained for material reproduced on the shop. You may report any claims or concerns (including copyright infringement claims) regarding the sites or their content by sending an email to

15)    Ownership of the web shop

The web sites and their content (including all information in text, graphical, video and audio forms, images, icons, software, design, applications and other elements available on or through the Websites) are the property of Waterways Ireland, and are protected by international copyright and other laws. Your use of the sites does not transfer to you any ownership or other rights in the web shop or their content.

16)    Links to other Sites

The shop may include references to, advertisements for, and links to, other web sites or businesses operated by other persons. These sites and businesses are independent from Waterways Ireland, and Waterways Ireland has no responsibility or liability for or control over these sites or businesses. These links, references and advertisements are provided solely for your convenience. Waterways Ireland does not sponsor or endorse any business other than those belonging to Waterways Ireland. The use of other sites is at the risk of the user and you shall not make any claim against Waterways Ireland arising out of your use of any other sites.

17)    Your Use of the web shop

You agree that you will not use any robot, spider, other automatic device, or any manual process to monitor, copy, modify, distribute, or publish any web pages within the sites or the content contained thereon without our prior written consent. You also agree that you will not frame any portion of the web shop without our prior written consent.

The scraping or data mining of the web shop or any of their content in any form and by any method is strictly prohibited.

18)    Privacy Policy web sites collect, use and disclose your personal information in accordance with our Privacy Policy, which may be viewed by clicking the link provided. We may change the Privacy Policy from time to time at our discretion. Each time you use the Website, you consent to our Privacy Policy as it then reads without any further notice or any liability to you or any other person.

19)    Other Matters

These Terms and Conditions and all related matters are governed and interpreted in accordance with Irish and UK law, and you consent to the non-exclusive jurisdiction of the Irish and UK courts.

If any provision of these Terms and Conditions is found to be unlawful, void, or for any reason unenforceable, then that provision shall be deemed to be severed from the rest of these Terms and Conditions and shall not affect the validity and enforceability of any remaining provisions.

No consent or waiver by either party to or of any breach by the other party of these Terms and Conditions will be deemed or construed to be a consent to or waiver of a continuing breach or any other breach of these Terms and Conditions by that party. No consent or waiver will be effective unless in writing and signed by both parties.

You expressly request and require that these Terms and Conditions be drawn up in the English language.

Any rights not expressly granted in these Terms and Conditions are reserved to Waterways Ireland.

20)    These Terms and Conditions are subject to change without notice.